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Sales policy

Kobelco Research is a technical professional group

We respond appropriately and promptly after consultation given in various forms to meet customer requests.

We draw on a wealth of accumulated technologies and expertise to meet customer needs in a broad array of industries including energy, automotive, environmental, electronics, and civil engineering/construction. And by supporting your research

Examination & research example

Customers
Problem
Kobelco Research
Technological proposal Problem solution Consulting

Confidentiality

We respond appropriately and promptly after consultation given in various forms to meet customer requests.

We draw on a wealth of accumulated technologies and expertise to meet customer needs in a broad array of industries including energy, automotive, environmental, electronics, and civil engineering/construction. And by supporting your research

Confidentiality

Customer request sequence

Customer Kobelco Research
1 Contact / Confirm details Description
An engineer will listen to and consider the analytical content of your request. Feel free to contact us, even for a consultation or estimate only.
2 Prepare estimate Description
We will prepare an appropriate estimate that meets your budget.
3 Order Description
We ask that you send us samples by courier service.  There is a designated recipient for work-related matters; please contact the recipient separately.
4 Complete requested work Description
Specialists in the relevant analytical field perform analysis.
5 Submit report Description
We submit data by e-mail, postal mail for hard copy, and other means as needed.
6 Payment Description
We accommodate a variety of payment terms. We encourage you to discuss payment matters with us at the estimate or ordering stage.


■Personal Infomation


Acknowledgement of Agreement to "Handling of Personal Information"


When you contact Kobelco Research Institute, we ask that you enter your name and other personal information electronically. Please proceed to the "Contact Form" screen only if you acknowledge and agree to the "Personal Information Protection Policy" shown below

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Ⅰ) Our Views on Protection of Personal Information

Kobelco Research Institute, Inc. ("Kobelco") recognizes an important obligation to properly protect the personal information of all parties ("individuals") submitting personal information to our firm, foremost among them customers and transaction partners. To fulfill this obligation, our handling of personal information is based on the following policy.

1. We adhere strictly to laws concerning protection of personal information and other laws and regulations applicable to personal information, and we handle such information appropriately, with adherence to generally accepted practices for the handling of personal information. We also make efforts to improve such handling as needed.

2. We make thorough efforts to clarify company rules on handling of personal information and to familiarize company employees with these rules. We also perform necessary and appropriate supervision of contractors.

3. When handling personal information, we inform or disclose a specified purpose for its use, and we handle personal information according to this purpose.

4. We take necessary measures and exercise appropriate controls to prevent instances such as leakage, loss, or alteration of personal information.

5. We have a designated contact office to receive requests from individuals to release, correct, delete, and discontinue use of stored personal information, and we respond to such requests in good faith.

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Ⅱ) Purposes for Use of Personal Information

Kobelco may use personal information acquired by appropriate means, in accordance with laws and regulations, within a scope necessary for the following company business purposes:

1. To provide information on products and services

2. For development of products and services

3. For purchase of raw materials, goods, and services

4. To respond to inquiries from individuals

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Ⅲ) Provision and Disclosure of Personal Data to Third Parties

Apart from instances where personal data are provided to contractors, or any of the instances indicated below, Kobelco will not disclose or provide personal data to third parties.

1. When consent of the individual is given

2. When information is disclosed or provided as statistical data or in another such form wherein the individual cannot be identified

3. When disclosure or provision of data is requested for legal or regulatory purposes

4. When necessary to protect human life or health, or property, and obtaining consent from the individual is impractical

5. When necessary to assist in the performance of official duties by a national, local, or other public entity, and obtaining consent from the individual may impede the performance of such duties

6. When personal data are shared with specific parties, and the individual receives advance notification or disclosure of the elements of personal data shared and the scope of parties sharing such use

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Ⅳ) Disclosure

When an individual requests voluntarily that Kobelco disclose stored personal data, Kobelco will confirm that the individual making such request is the individual concerned and will respond in a reasonable time frame and to a reasonable extent.

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Ⅴ) Corrections, Deletions, and Other Modifications

When an individual requests that Kobelco correct, add, or delete stored personal information, Kobelco will confirm that the individual making such request is the individual concerned and will correct, add, or delete the information in a reasonable time frame and to a reasonable extent if the current information differs from the actual information.

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Ⅵ) Discontinuation of Use and Deletion

When an individual requests voluntarily that Kobelco delete or discontinue use of stored personal data, Kobelco will confirm that the individual making such request is the individual concerned and will respond in a reasonable time frame and to a reasonable extent. If some or all of such data are deleted or discontinued from use, Kobelco may no longer be able to provide services as requested through no fault of its own and therefore requests the understanding and cooperation of those concerned (however, information shared in accordance with applicable laws and regulations may not be subject to deletion or discontinuation from use).

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Ⅶ). Contact Office for Disclosure and Other Requests For requests described in Sections 4, 5, and 6 above, and for other inquiries relating to personal information, the contact office listed below receives inquiries relating to personal data stored by Kobelco.

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Contact Office

Personal information provided is forwarded by Kobelco to a Contact Office, or, in cases of business with Kobelco, to a business office. Details of fees and administrative procedures for personal identification in the contact process will be provided when a request is made. To obtain information on a Contact Office, contact the following.

Contact Office inquiries:

Shinichi Fujimoto, Director for Personal Information Protection / Managing Director

Compliance Center, General Affairs Division

Kobelco Research Institute, Inc.

Tel: 078-272-5915 Fax: 078-261-7083

E-mail: info@kki.kobelco.com

Consultation and question
CONTACT FORM